FAQ

Frequently Asked Questions

 

How long does it take to receive my order?

Production typically takes 2-3 business days. Once your order ships, delivery usually takes 5-15 business days depending on your location. You'll receive a tracking number via email once your item ships.

 

Do you ship internationally?

Yes! We ship to most countries worldwide. Shipping costs and times vary by location. Enter your address at checkout to see exact shipping rates and delivery estimates.

 

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unused, unworn, and in original condition with tags attached. Please see our full return policy for details.

 

Can I change or cancel my order?

For print-on-demand items, once production begins (usually within a few hours), changes and cancellations cannot be made. Contact us immediately at kindamaya@gmail.com if you need to modify your order.

 

What materials are used in your products?

Our products are made from high-quality materials and printed using professional printing techniques. For specific material details, see the product page or contact us.

 

How do I track my shipment?

Once your order ships, you'll receive an email with a tracking number. Use this number on the carrier's website to monitor your package's progress.

 

What if my item arrives damaged?

If your item arrives damaged or defective, contact us immediately with photos and your order number. We'll send you a replacement or refund at no cost.

 

Do you offer bulk orders or wholesale?

For bulk inquiries, please contact us at kindamaya@gmail.com with details about your order, and we'll provide a quote.

 

How do I contact customer support?

Reach out to us at kindamaya@gmail.com with any questions. We aim to respond within 24-48 hours.